At KCI (“KCI,” “we,” “us” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.kciutah.com), use our services, or otherwise interact with us. It also describes your privacy rights and how you can contact us about our privacy practices.

Information We Collect

We may collect personal information in a variety of ways, including when you:

• Fill out forms on our website or provide information to us via telephone, email, SMS, or other communication channels;

• Schedule or confirm appointments, request project updates, or receive dispatch notifications;

• Request customer support or other assistance;

• Use our website or otherwise engage with our services.

Personal information we collect may include your name, company name, email address, postal address, phone number, and other contact or demographic information you choose to provide. We may also collect information about your interactions with our website and services, such as IP addresses, browser types, referring pages, and device identifiers.

How We Use Your Information

We use the information we collect for purposes including:

• Providing, managing, and improving our services;

• Communicating with you about project scheduling, dispatch coordination, service updates, appointment confirmations, and other business communications, including via SMS;

• Responding to your inquiries and requests;

• Sending administrative information, such as updates to this policy or changes to our terms and conditions;

• Complying with legal obligations and enforcing our contractual rights;

• Analyzing usage of our services to improve functionality and user experience.

SMS Messaging

We may use your phone number to send text (SMS) messages related to our services, such as project scheduling, dispatch coordination, service updates, appointment confirmations, and general business communication. Message frequency may vary. Message and data rates may apply. You may opt out of receiving these communications at any time by replying “STOP.” If you need assistance, reply “HELP.”

Sharing and Disclosure

We do not sell, rent, or otherwise transfer your personal contact information, including mobile phone numbers, to third parties for marketing purposes. We may share personal information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential and use it solely to support KCI's services.

We may disclose personal information:

• To comply with legal obligations, such as responding to subpoenas or court orders;

• To protect and defend our rights and property;

• To prevent or investigate possible wrongdoing in connection with our services;

• To protect the personal safety of users of our services or the public.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to enhance your experience, analyze website usage, and improve our services. You can control the use of cookies through your browser settings.

Your Choices and Rights

You may update, correct, or request the deletion of your personal information by contacting us using the information provided below. You may opt out of marketing emails by following the unsubscribe instructions included in those emails, and you can opt out of SMS communications by replying “STOP” to any message. You may also request information about the data we hold and how we use it.

Security

We use reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the “Last updated” date at the top of this policy. Your continued use of our services after any update constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

KCI
4852 S Warehouse Rd, Kearns, Utah 84118
Email: info@kciutah.com
Phone: (801) 566-8989